Booking Policy
Last Updated : April 2025
1. Booking Process
To book a service or accommodation, simply follow the steps on our website or contact our team directly. All bookings require confirmation from our end, which may take up to 24-48 hours. Once your booking is confirmed, you will receive an email with the details.
2. Payment
Full payment or a deposit may be required to confirm your booking, depending on the service. We accept payments via direct bank transfer or EFTPOS. Payment must be received prior to the date of service or check-in unless otherwise stated.
3. Booking Modifications and Cancellations
If you need to modify or cancel your booking, please notify us as soon as possible. The following terms apply:
Cancellations made [X] days before the scheduled service will be fully refunded.
Cancellations made within [X] days of the scheduled service may incur a cancellation fee of [percentage or amount].
No-shows or cancellations on the day of service are non-refundable.
Please note that different services or accommodations may have specific cancellation policies. Always check the individual service details at the time of booking.
4. Confirmation and Availability
Bookings are subject to availability at the time of confirmation. If a booking cannot be confirmed due to unforeseen circumstances (e.g., overbooking, weather conditions), we will offer an alternative date or a full refund.
5. Responsibility of the Guest
By booking with us, you acknowledge that you are responsible for ensuring the accuracy of the information provided. You agree to abide by all rules and regulations for the services or accommodations you book.
6. Travel Insurance
We recommend that all travellers purchase adequate travel insurance to cover cancellations, medical emergencies, and other unforeseen events.
8. Changes to the Policy
We reserve the right to update or modify this booking policy at any time. Any changes will be communicated via our website or email. Continued use of our services after changes are made constitutes your acceptance of the updated policy.